PLURPLAN Privacy Policy

Effective Date: August 1, 2026
Company: PLURPLAN, LLC, a Wyoming limited liability company

1. Introduction

PLURPLAN, LLC ("PLURPLAN," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the PLURPLAN website, web application, and related services (the "Service").

Capitalized terms not defined in this Privacy Policy have the meanings assigned in the PLURPLAN Terms & Conditions (the "Terms").

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account Information: name, email address, and authentication data (via Google Sign-In);
• Profile Information: optional profile details you choose to add;
• Crew Content: information you create, upload, or share within Crews, including plans, checklists, messages, and event details;
• Communications: messages sent through the Service and communications with support;
• Support Requests: information you provide when contacting us.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• device and browser information;
• IP address and approximate location;
• usage activity (e.g., pages viewed, actions taken);
• log data and timestamps;
• performance and diagnostic data.

2.3 Location Information

If you enable location sharing, we may collect and process location data to provide location-based features.

• Location sharing is optional;
• You can disable it at any time through your device or application settings.

2.4 Third-Party Information

We may receive information from third parties, including:

• Google: authentication and basic profile information;
• Stripe: billing status and subscription-related metadata (we do not receive full payment card details);
• EDMTrain: event and schedule data.

2.5 Photos You Upload

Photos you attach to a Lost & Found post are processed to remove embedded metadata (including any location data) before storage, and are stored with our file-storage provider (see Section 5.1).

3. How We Use Information

We use information to:

• provide, operate, and maintain the Service;
• create and manage Accounts and Crews;
• enable collaboration and communication;
• process Subscriptions and billing;
• send notifications and reminders (Section 6 of the Terms);
• improve, develop, and optimize features;
• monitor usage and detect abuse or fraud;
• enforce the Terms and related policies;
• comply with legal obligations.

4. Legal Bases for Processing

Where applicable, we process personal information based on:

• Contractual Necessity: to provide the Service under the Terms;
• Legitimate Interests: to improve the Service, ensure security, and prevent misuse;
• Legal Obligations: to comply with applicable laws and regulations;
• Consent: where you voluntarily provide information or enable optional features (e.g., location sharing).

5. How We Share Information

We may share information in the following circumstances:

5.1 With Service Providers

We share information with vendors who perform services on our behalf, including:

• hosting, infrastructure, and file-storage providers;
• payment processors (e.g., Stripe);
• real-time messaging infrastructure (e.g., Ably), which carries Crew chat content to enable live delivery;
• mapping and location-rendering providers (e.g., Mapbox), which receive precise location coordinates when you use meetup pins or location sharing;
• email delivery providers (e.g., Resend);
• analytics and performance providers;
• customer support tools.

5.2 With Other Users

Information you share within a Crew is visible to other Members of that Crew.

Shared content may remain visible as described in Section 4.5 of the Terms.

5.3 For Legal and Safety Reasons

We may disclose information:

• to comply with legal obligations or lawful requests;
• to enforce our Terms and policies;
• to protect rights, safety, and security of users or others;
• to investigate fraud, abuse, or security incidents.

5.4 Business Transfers

In the event of a merger, acquisition, financing, or sale of assets, information may be transferred as part of the transaction.

5.5 No Sale of Personal Information

We do not sell personal information.

6. Data Retention

We retain information for as long as necessary to:

• provide and operate the Service;
• maintain Accounts and Crews;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.

6.1 Account Data

Account information is retained while your Account is active and for a reasonable period thereafter.

6.2 Crew Data

Content shared within Crews may persist after a user leaves, consistent with Section 4.5 of the Terms.

6.3 Deleted Data

Deleted data may remain in backups for a limited period before permanent deletion.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:

• encryption in transit;
• access controls;
• monitoring and logging;
• security review practices.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• maintain sessions;
• enable functionality;
• analyze usage;
• improve performance.

You can control cookies through your browser settings.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• access personal information;
• correct inaccurate information;
• delete personal information;
• obtain a copy of your data;
• opt out of certain processing activities.

9.1 How to Submit Requests

Requests may be submitted to privacy@plurplan.com.

We may require verification of your identity before fulfilling requests.

10. U.S. State Privacy Rights

Residents of certain U.S. states (e.g., California, Colorado, Virginia, Connecticut, Utah, and others) may have additional rights, including:

• the right to know what personal information is collected;
• the right to request deletion;
• the right to correct inaccurate data;
• the right to opt out of certain data uses.

We will respond to verified requests as required by applicable law.

11. Children's Privacy

The Service is not intended for individuals under 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it.

12. International Data Transfers

PLURPLAN is based in the United States. Information may be processed and stored in the United States and other jurisdictions where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through reasonable means, such as email or in-application notice.

Continued use of the Service after updates constitutes acceptance of the revised policy.

14. Contact Us

For questions or requests related to this Privacy Policy, please contact us at privacy@plurplan.com.